Service Advisory

Thank you for choosing Nikon for your photographic needs.

Users of the Z 8 mirrorless camera have informed us that in some rare cases, lens cannot be mounted on the camera because it cannot be rotated to the locked position.

Based on our investigation, this issue may occur with Z 8 cameras. We have identified a range of Z 8 camera serial numbers with which the issue may occur and will repair the affected cameras at no cost to the customer even if the warranty has expired.  Please direct your inquiries regarding this issue to your nearest Nikon service centre.

We sincerely apologise for any inconvenience this issue may have caused.

To check if your Z 8 is one of those affected by this issue, click Affected Product Serial Numbers below and enter your camera’s serial number as instructed.

Your camera's serial number will be checked against those of affected products. If your camera is one of those affected, instructions for requesting repairs will be displayed. If your camera is not one of those to which this issue applies, rest assured that repairs to your camera are not necessary and you may continue using your camera without concern for this issue.

Open the camera's monitor to locate the product serial number. It is the 7-digit number printed on a label affixed to the camera body as indicated by the red frame in the image above.

Please contact your nearest Nikon service centre if you have any inquiries regarding this issue.

We sincerely apologise for any inconvenience this matter may cause you.

Nikon will continue to take all possible measures to further improve product quality. Therefore, we hope that you will continue to choose Nikon for your photographic needs.