Service Advisory

Thank you for choosing Nikon for your photographic needs.

Users of the Z 9 mirrorless camera have informed us that there are cases in which the lens release button on their Z 9 cameras, when pressed, does not function as it should and does not allow for rotation and removal of a lens or mount adapter from the camera.

Based on our investigation into the matter, we have discovered that parts that do not meet our quality standards were used on some Z 9 cameras. We have identified a range of Z 9 serial numbers that may contain those parts and will address the issue as follows.

Nikon will inspect affected cameras and replace parts as needed at no cost to the customer, even if the warranty has expired. Please direct inquiries regarding this issue to your nearest Nikon service centre or Nikon Experience Hub.

We sincerely apologise for any inconvenience this issue may have caused.

To check whether or not your Z 9 is one of those affected by this issue, click Affected Product Serial Numbers below and enter your camera’s serial number as instructed.

Your camera's serial number will be checked against those of affected products. If your camera is one of those affected, instructions for requesting repairs will be displayed. If your camera is not one of those to which this issue applies, rest assured that repairs to your camera are not necessary, and you may continue using your camera without concern for this issue.

Open the camera's monitor to locate the product serial number. It is the 7-digit number printed on a label affixed to the camera body as indicated by the red frame in the image above.

See the following for instructions on requesting camera inspection and possible parts replacement by a Nikon service centre:

Only the camera body, with the body cap in place, should be sent for repair.

Please remove any interchangeable lens mounted on the camera, the battery, the memory card(s), and any accessories that may be attached to the camera before sending it.

Inquiries regarding this issue may also be directed to your nearest service center.

We sincerely apologise for any inconvenience this matter may cause you.

Nikon will continue to take all possible measures to further improve product quality. Therefore, we hope that you will continue to choose Nikon for your photographic needs.