With the opening of international borders and the use of the Internet to sell goods, Grey Market equipment has become extremely common in the photographic and consumer electronics markets.
Many different types of equipment are brought into our country for sale without the proper documentation and many consumers do not always know what they are purchasing.
Nikon therefore hopes to create greater awareness of the Grey Market and give you the right information on where you should be buying Nikon products from, in order to prevent our customers from getting the low-end of the deal, since grey products are not eligible for local warranty.
In this article, we will advise all customers how to be careful when buying your gear. Regardless of saving cost or whether you should wait for the authorised stocks to arrive in our market, if you are buying from a non-authorised dealer or even another country, it is good to understand how that decision may affect future repairs and warranties.
The Grey Market refers to merchandise that are not designed to be sold in a particular market.
These items are usually imported and sold by non-authorised dealers, whether it is local or online. Such items may not come with a local warranty card, or may not even come with a warranty card at all.
Customers should always insist on your local warranty card, and not accept any irregular instructions, such as to register online without the actual warranty card, which is not possible.
If the warranty card is missing in the package, please refer back to the dealer where the purchase was made.
Grey Market items may also not meet mandatory safety and certification codes because they are not designed for that particular market. Hence because of this, Nikon Singapore cannot rightfully provide technical service, support or downloads for products that have not been imported by Nikon Singapore for the Singapore market.
Example of a valid warranty card and Purchase receipt (sample purposes only):
If the deal is just too good to be true, it probably is. Because the resellers' cost is less they can also sell Grey Market items for less. Unfortunately this price savings is only on the initial purchase; because service and support is more difficult to obtain it may end up costing you more in the long run.
A genuine Nikon product will also include an original Owners' Manual and Warranty Registration card in English. It will also include power cables (if applicable).
Any other language (example Japanese language) on the printed material, manually created manuals or CD software, or wrong cables indicates a Grey Market item.
Please read this article for futher understanding:
"What does Nikon have to offer?" VS "What does a grey item offer?"
For a list of Nikon Authorised Dealers in Singapore, please click here: www.nikon.com.sg/en_SG/where_to_buy/where_to_buy.page
Our full list is also listed here (Information accurate as of November 2014):
[AMK HUB]: M.S. Color 6452 2828
[Ang Mo Kio Central]: M.S. Color Service 6457 6380
[Bedok Central]: Parisilk 6441 6066
[Bendemeer]: Audio House 6841 2122
[Centrepoint]: Max Photo 6733 3848
[Funan DigitaLife Mall]: Alan Photo 6883 0922 • Bally Photo 6339 9502 • CLICK! by Max Photo 6226 7226 • Song Brothers 6333 0298 • T K Foto 6338 5905
[Holland Village]: Parisilk 6466 6002
[Katong Village] Parisilk 6344 9937
[Liang Court]: Audio House Marketing 6336 7177
[Lucky Plaza]: Aik Seng Photo 6734 5771 • I-Photo 6235 4248 • Lucky Centre 62359820
[Marina Square]: Cathay Photo 6339 6188
[Mustafa Centre]: Mohamad Mustafa & Samsuddin 6295 5855
[Pagoda Street] Digitronics 6224 6741
[Peninsula Plaza]: Cathay Photo 6337 4274
[Sembawang]: Parisilk 6452 1593
[Sim Lim Square]: Alan Photo 6336 0922 • Edison Electronics 6337 4444 • Song Brothers 6336 8522
[Singapore Changi Airport]: Sprint-Cass (T1) 6546 1533 • Sprint-Cass (T2) 6542 7833 • Sprint-Cass (T3) 6241 5073
[Tanglin Shopping Centre]: Gope’s Foto 6737 2633
[Best Denki Singapore]: • Ngee Ann City 6835 2932 • Vivo City 6276 6636
[Challenger]: Funan 6339 9008 • Plaza Singapura 6837 8797 • JEM 6684 0751 • Jurong Point 6793 7122 • Tampines 1 6260 6318 • Vivo City 6376 6100
[Courts]: Ang Mo Kio 6453 3772 • Causeway Point 6894 2030 • Clementi 6778 2195 • Funan 6338 6533 • JEM 6734 8101 • Jurong Point 6793 5676 • Choa Chu Kang Lot 1 6760 0082 • Tampines Mall 6788 8027 • Star Vista 1800 222 6868 • Toa Payoh 6397 2330 • Westgate 1800 222 6868
[Gain City]: Ang Mo Kio 6333 1212 • Choa Chu Kang 6260 1212 • Changi City Point 6853 1212 • Marina Square 6226 1212 • Westgate 6583 1212
[Harvey Norman]: Ang Mo Kio 6554 5630 • Bedok Point 6446 7218 • Bukit Panjang 6767 1500 • Centre Point 6732 8686 • Funan 6334 5432 • Hougang Mall 6448 2305 • Jurong Point 6795 2135 • Kallang Wave 6702 5171 • Millenia Walk 6311 9988 • North Point 6757 7695 • Parkway Parade 6346 4705 • Raffles City 6339 6777 • Suntec City 6332 2312 • Square 2 6397 6190 • Tampines Mart 6789 3818 • West Mall 6794 2812
Kindly note that in order for the local warranty coverage to be valid, the purchase receipt has to also indicate that the purchase had been made from the same country where the local authorised dealer is located.
For example, if the “Dealer’s Name” in the warranty card indicates an authorised dealer in Singapore, the information in the purchase receipt has to also show that the purchase had been made in Singapore.
Yes. Any local warranty coverage is not valid if the product is a Grey Market item or does not have a local warranty card.
Rightfully, Nikon Singapore cannot provide technical service, support or downloads for products that have not been imported by Nikon Singapore for the Singapore market.
If you own a Grey Market product it will need to be returned to the reseller or importer for service.
“What is the Grey Market?” READ FULL ARTICLE
"What does Nikon have to offer?" VS "What does a grey item offer?" READ FULL ARTICLE
What do I need to look out for before I purchase an item? READ FULL ARTICLE